Q: What information do I need to provide in order to book with Go-Transfers? A: Total Number of Passengers: You have to be sure that you included all infants and children to the total number of passengers. Therefore if your party is for example two adults, two children and one infant you have to book a vehicle for at least 5 people. Your accommodation address: In any kind of resort there might be more that one with the same name. So, to be sure you have to give us the full address of your accommodation in order to avoid any misunderstandings. Mobile Phone Number: Your mobile phone number will help us to communicate with you by the time your journey has started if necessary.
Q: What do I need to know about booking infants or children? A: On shuttle services there is a charge for infants who are under the age of two. The legal requirements in Greece for infants are that infants must be secured during the transfer within a baby/booster seat. Please contact us at email@example.com to check the requirements for your route because if the supplier is not able to provide a baby seat you will have to bring your own. While choosing the number of children passengers in your booking, you have to include the infants in the total number of the children passengers in the transfer. In some occasions, accordingly to the travel dates and destination there might me some discounts to children or infants. In this occasion the transfer provides reserves the rights to verify (by checking the passport or an official ID) that the children’s date are over the age of twelve but they received a discount price. If the children are over 12 and therefore not entitled to a discount, the price difference will be paid directly to the transfer provider. For private transfers such taxis limousines all children and infants count as passengers regardless of their age and they must be included in the total number of children passengers. For example, a party of two adults, two children and an infant, shall be booked as two adults and three children. There is an extra charge for using a baby seat regarding the use of taxi or limo.
Q: Can I book a child seat on to my booking? A: Occasionally the transfer provider can provide some baby seats, which may vary in quantity and quality. An extra fee may be payable and this extra service is provided only by booking a taxi or a limo transfer.
Q: I want to book 6 people when we arrive and 4 people to come back, how can I do this? A: In order to do this you have to book two different transfers instead of a full route one. If you book a private transfer such as mini bus, limousine or taxi, you just have to book for the maximum number of people travelling at one time.
Q: What can I do if I can’t find the route I want to book? A: If the route you want isn't available for online booking, email our service team to see if we can service the route you are looking for at firstname.lastname@example.org.
Q: What type of payments do you accept? A: The transfer is paid at full at the time of booking. We accept the most popular credit card types (VISA, MasterCard and Maestro). Additional charges are also in detail at the time of the booking process.
Q: How safe is it to use my credit/debit card on your website?A: For our payments we use Vivapayments.com, a payment institute licensed by the Bank of Greece. Vivapayments.com applies SSL certificate on every payment to ensure safe encryption for your credit card information. So, with us you can be safe.
"Q: I am having trouble paying for my transfer, how can I make payment? A: The process for payment is really simple. If you can’t complete the payment, first check if you have correctly completed all necessary fields. If your credit card is still rejected please contact your credit card issuer to check your credit card’s validity and balance amount. Go-Transfers does not provide support for problems on credit card payments.
Q: I need to be picked up from a different address/hotel how can I book this? A: If you wish to book a different pick up address on your departure, you will have to make separate one way bookings to cover your full route. If you wish to depart from different accommodation, you will just have to make two separate one-way bookings. To do that instead on selecting roundtrip transfer, you book an arrival transfer and a departure transfer, choosing the location for each one of them.
Q: Can I book a shared shuttle to my private accommodation (house/villa etc.)? A: The transfer suppliers will not operate the shuttle service to a private address, however if you wish to use a hotel near your villa as a drop off point you can do so at your own risk. Alternatively we would suggest you book a private transfer service that will drop you directly to your villa.
Q: I want to book a transfer but the people travelling with me arrive on different flights, how do I book? A: In order to be better serviced, you will have to book the transfer regarding the time on which the last flight arrives. Therefore we will be sure that all the other passengers are already waiting there in order to avoid any delay at the airport. This kind of booking can be provided only by using shuttle transfer.
Q: Can I arrange a transfer with more than one stop? A: After completing the booking process, please contact us to see if the transfer provider will charge an additional fee, for an extra stop. At any case, the destination must be the same. If the destination is different you will have to book separate transfers.
Q: Can I book a transfer that will stop and collect my keys for a private accommodation? A: In most occasions this is possible. Complete your booking and then contact with our team at info@go-transfers to check if the transfer provider will charge an additional fee.
Q: Can I book a one-way transfer to the airport? A: Yes. To do that, you simply select “Departure Transfer” on the transfer type in the booking menu. Enter the correct time and flight information and not the time you wish to be picked up.
Q: I want to book an one way transfer to the airport but I am not taking a flight. Can I do that? A: In order to do that, select “Departure Transfer” on the transfer type in the booking menu. Enter the correct time and flight information and not the time you wish to be picked up. While entering the information, bear in mind that the transfer will arrive to bring you to the airport roughly 2 hours before the time. Additionally, please write on the additional information box in your booking that you are taking a transfer to the airport but you are not taking the flight. At any case you need to follow the “departure” instructions appeared on your voucher.
Q: How do I know my booking was processed successfully? A: By the time you have confirmed your booking and the payment is received, the booking Voucher ID will appear on screen with the option to print before you close the window. We strongly recommend that you print this ID. After that you will receive an booking confirmation by the e-mail you gave us, which will confirm that the booking details as long as the full payment of the fees. If you have completed your booking but you did not receive a confirmation e-mail please check that you have you have entered the right e-mail address and your spam folder. To avoid duplicate bookings you have to make sure that the first booking was unsuccessful before proceeding to a second one. To verify that, you can check your credit card’s balance.
Q: I have booked a one way to the airport. How do I find out my pick up time?A: In order to be sure that you arrive at the airport on time you have to reconfirm the details of your departure. Especially if you have amended the hotel name you are staying. Otherwise, you are in danger of missing your flight. To reconfirm your pickup time, you can visit go-transfers.com, click on “My Booking” on the right up corner of the main page and enter your Voucher ID and your e-mail. On the screen that will appear you will be able to see details about your transfer time. Alternatively you may contact the local operator on their office number as it appears on your booking details to verify the time. Bear in mind the offices have working hours and some of them are closed during weekends so you will have to schedule your call for Friday. If, though you can’t reach the local operator you can call the emergency number for assistance.
Q: I did not get my transfer voucher, how can I get it? A: If you are a direct client please call us directly at +302241062179. If you have booked with a travel agent please contact them directly to obtain your voucher. If you are a travel agent, click on “Agent Login” in Go-Transfers website and enter your username and password. After that you will be able to search by reference number or search the system for the booking.
Q: Do I need to have any paperwork with me for my transfer? A: It is very important that you have your booking confirmation with you on the time of your transfer to show it to the driver or the representative before you can board on the vehicle. It is highly recommended that you have two copies of every booking confirmation.
Q: Can you carry my bike/surfboard etc to my transfer and how much does it cost? A: Vacation or sports equipment such as surfboat, bikes etc. may be charged additionally. Before making your booking please contact us at email@example.com in order to check with the transfer provider if the transfer of excess equipment is possible and if there is an extra charge for it. If you have already made your booking contact with us to check if there is additional charge or if the supplier requires that you upgrade your services to a mini bus or a shared shuttle bus etc.
Q: How do you service wheelchair users and people with disabilities? A: The shuttle transfers are not suitable for person who cannot climb the steps into a mini coach or a mini bus. Also bear in mind that the drivers are not able to assist passengers onto vehicles. Electric chairs and scooters cannot be transferred by our shuttle Buses – Mini Vans-Taxis & Limos. For manually fold-down wheelchairs we do not charge. You must contact us prior to your booking in order to check if the service you require is suitable.
Q: How much luggage can I take with me? A: The standard amount of luggage permitted at a transfer is one piece of hand luggage and one piece of a small suitcase/sack per person and it shall not exceed 70cm x 40cm x 20cm. If you book a shuttle bus there is no additional charge for pushchairs and manual fold-down wheelchairs or for small sports equipment. If you book a private transfer (such as a private mini coach or mini bus) if you are bringing pushchairs or fold-down wheelchairs you have to make sure that your party and your luggage can all travel in comfort and safely. For example, if there are five persons with luggage and a pushchair, you will have to book a transport for five or more people (choose “5” as the number of passengers instead of “4”). If you have any excess luggage, such as large sports equipment (bikes, surfboats etc) they may be extra chargeable on shuttle buses. If you choose a private transfe (such as taxi, limousine or mini bus) and you have large suitcases or excess luggage which cannot fit into the vehicle, you might be asked to pay for an extra vehicle. (For example, if you book a private taxi and you have excess luggage which do not fit into it, you will be asked to pay for a second taxi to do the transportation).
Q: Where will I be dropped-off/picked-up from? A: Our transfer providers operate door to door service. But in certain occasions (when for instance the road is for pedestrians only or it is currently closed), you will be dropped to the nearest accessible point.
Q: What do I do once I have arrived to the airport/sea port? A: By the time your flight has arrived to the airport or your cruise ship to the port, you must report to the transfer provider’s representative within the first hour of your arrival. There is no need for reconfirmation of your transfer, as you have stated your flight/boat information, so the transfer provider will be there waiting for your party holding a sign with the logo of “Go Transfers”. At any case, if you have a problem you can contact us by the phone number located on your Transport Voucher.
Q: How long do I have to wait at the airport/sea port before the transfer departs? A: The maximum waiting time for departing is 45 minutes by the time you have contact our representative. This permits the shared shuttle bus to be boarded with other customers, or your private transportation vehicle to park to a suitable area for loading. For private transfers such as taxi , limo , mini van toy don’t have to wait more than 10 minutes.
Q: How long the transfer duration will be?A: If in the booking details the transfer duration time is stated, you have to bear in mind that this time is approximate and based on general information provided by the supplier. The actual time may vary according to the weather condition, road traffic etc. If you have booked with shared shuttle or any other shared vehicle, these transfers usually include more pickups and drop-offs, therefore the transfer time will usually be a little longer.
Q: What happens if my flight is delayed or cancelled?A: Whenever it is possible our representatives monitors the arrival schedules for flight delays at the airport and ship arrivals at the port. At any case, though, you have to contact the supplier using the phone number located in the Transfer Voucher to inform them for the delay of your arrival. If it is possible, the provider will rearrange the pickup but there might be an additional charge. If your transfer is booked with a shared shutter transfer, you will be allocated to the next available scheduled transfer, but you have to note that the next available shutter transfer might be several hours after the missed one. If the next available transfer does not suit you, you will have to make your own arrangements with your own costs.If the flight for home has changed while you are on your holidays please, contact our representatives to inform them about the change in order to rearrange the departure time or date. In case of unforeseen events or phenomena such as extreme weather conditions roads blocked etc. we will inform you as soon as possible, and will do our best to make the transfer the soonest the roads are clear. Bear in mind that Go-Transfers cannot be held responsible for any costs due to flight delays or missed travel connections resulting from unforeseen event or phenomena or other factors beyond our control.
Q: I need to amend the name of the persons travelling with me how do I do this? A: Only the “lead passenger’s” details are needed. So, if the lead passenger changes you will have to contact us to inform us about that change.
Q: I have changed my hotel. How do I inform you? A: If the new hotel is on the same drop-off location as the first one, can change the hotel name, using the “Amendment” tab on Go-Transfers website. If you are travelling within 48 hours please contact us the soonest at firstname.lastname@example.org. Alternately, if you are aware of your hotel change at least 7 days before your booked transfer, you can cancel the booking (receiving 100% of your money back) and proceed to new booking choosing the new drop-off location. If you are already in resort and you have a hotel change please telephone our provider/representative using the phone number located in your Transport Voucher.
Q: What do I have to do if my airline amends my flight?A: If you have been informed about the amendment 48 hours before your scheduled flight you can change the time by the “Amendments” tab on our website. If you are travelling within 48 hours please contact us at email@example.com. Calls made to use for amendments that are not travelling within the 48 hours, an additional admin fee may be charged. If the flight has an amendment while you are in the resort, please call the transfer provider with the number located on your Transfer Voucher.
Q: How do I amend my transfer booking?
A: If you wish to make an amendment on your booking you can do this by visiting our website go-transfers.com. First, you must log in to “My Booking” link located in the front-page of our website. Enter your email and your voucher ID without any gaps as it is asked, and then click on “Amendments” link. If the booking has been made by an agent, you have to contact them directly in order to perform any changes on your behalf. The possible actions in changing your booking is to cancel the booking, add additional passengers, change the “lead passenger’s” name, upgrade your preferred vehicle type (i.e. for private taxi to shared shuttle bus), flight numbers, hotel names as long as the date and time of transportation. If you want to amend the transfer drop-off location you have to cancel your current booking and rebook with the correct location. To confirm the changes please complete the whole process and finally click on the “Accept modifications” button on the bottom of the page.
Q: How do I verify my pick-up time for the departure transfer? A: To verify your pickup time, you can visit go-transfers.com, click on “My Booking” on the right up corner of the main page and enter your voucher ID and your e-mail. On the screen that will appear you will be able to see all your bookings in detail. Alternatively you may contact the local operator on their office number as it appears on your booking details to verify the time. Bear in mind the offices have working hours and some of them are closed during weekends so you will have to schedule your call for Friday. If, though you can’t reach the local operator you can call the emergency number for assistance. If you have amended any of your booking details please call the transfer provider office in order to reconfirm the pickup time and location. Please do this process at least 24 hours before your scheduled flight.
Q: My pickup time appeared in your website is “N/A”. Why? A: The supplier will add the time no later than 48 hours before the time you're due to depart on your departure flight. Should you still see this 24 hours before you're due to depart please call the local resort office to confirm your pick up.The transfer provider will add the time no later than 48 hours before the scheduled pickup time. If you still see the N/A indication 24 before the pickup please contact the transfer provider to confirm your pickup.
Q: What happens in case I had an accident during my vacation? Can you still transfer me? In the event that you had an accident while you were on holidays and you require an extra room in the transfer vehicle, you have to contact the transfer provider by telephone using the number located in your Transfer Voucher. You might be asked to pay an additional fee for the extra seat if you are travelling with a shuttle bus, or to upgrade your services if you have chosen a private transfer. In any occasion it is your responsibility, when appropriate to obtain a confirmation from a doctor that you are able to travel. If you need more assist on this matter you can call your travel insurance. Please do this process at least 24 hours before your scheduled flight.
Q: What happens if I have missed the flight? A: If you have missed your flight, and as a result you have missed your arrival transfer, you have to rebook a new transfer from our website. On occasion that your booked transfer type is a “Round Trip Transfer” you can still use your departure transfer, so you have to rebook only the transfer for your arrival.
Q: What do I do if I lose personal stuff on the transfer? A: The safety of your private property you carry using our services, is completely on your responsibility. If you have accidentally left property in a transfer vehicle on arrival, you must call the emergency number located on your booking confirmation. Any expenses sustained in recovering your lost property is entirely your responsibility to cover. If you have accidentally left property in a transfer vehicle on departure, you must e-mail the transfer provider. Their contact info is on your booking confirmation and they will be able to advice you how to recover it. Go-Transfers and the transfer providers cannot be held responsible for items left on our vehicles and have not been found.
Q: What happens if I want to cancel my booking and what are the costs? A: If you want to cancel your booking, whatever the reason, you can do that by visiting Go-Transfers website, log in to your booking and click on the “Amendments” link. If you have booked with an agent you have to contact directly with your agent to do that on your behalf. The cancellation fees only apply if you have booked with us directly. If you have booked with a travel agent please contact them for more information. The cancellation charges are as following: • Bookings cancelled 60 days prior to arrival date: 10% cancellation fee.
• Bookings cancelled 60-15 days prior to arrival date: 25% cancellation fee.
• Bookings cancelled inside 14 days prior to arrival date: 100% cancellation fee.
• Please note in the case of ‘No show’ the booking in non refundable
• Also cancellation credit cannot be moved between bookings
Q: What happens in case my transfer hasn’t arrived yet?A: In accordance to the instructions on your Transfer Voucher, please wait a maximum of 20 minutes after the scheduled pickup time. Sometimes there are unexpected small delays caused by traffic or delays by other customers in case of shared services. The first thing you have to do is to call the transfer provider in order to allow them an opportunity to assist you. If this does not solve the issue, it is your own responsibility to rearrange your transfers in order to be on time to the airport in order not to miss the flight. Go-Transfers and our transfer providers cannot be held liable for costs sustained by missed flights or connection flights. At any case, after you travel home you can contact us at firstname.lastname@example.org in order to claim refund for the departure transfer you have missed. We cannot guarantee the refund but, we will investigate the issue and if it is proven to be the transfer provider’s error we are able to refund the taxi fare in full. Please note that no refund of additional costs can be given unless you have a receipt.
Q: I have complains about the transfer. To whom should I tell?A: If you are on your holiday, please contact the supplier calling them on the number located on your Transfer Voucher, to let them know and explain. If this has not resolved the issue, the post-trip complain procedure is mentioned in our Terms And Conditions. We require that the post-trip complains are submitted within the first 28 days after your return travel date. If the complains arise from failure to comply with our Terms and Conditions (i.e. want to smoke in the shuttle bus), they will not be taken into account.